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today is justins 33 birthday
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called for over an hour, no answer. Busy Tuesday i guess.
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Tonight your place was a classic example of excellent customer service. Why? One simple gesture. I called you back to add some juice to my order and in the bag someone tossed in some suckers! What a nice surprise. One small act goes a long way in sharing positive feedback for a company. Thank you
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Too bad they changed the Pepereroni that Firence used to use! I haven't had but 2 since, and it was obvious. NOT THE SAME !
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To our valued customers, Firenze's Pizza will be closed on Monday, September 26 and will re-open on Tuesday, October 11. Sorry for the inconvenience.
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Please help Sarnia\’s famous Joe The Cat! He is part of Modern Cat\’s Star Cat Contest and needs your vote!! Joe is an example of animal cruelty please show your support as he fights the good fight HERE: http:\/\/moderncat.com\/starcat\/entry\/joe-cat-0 You can vote twice daily, so please bookmark the site and vote as often as you can! The contest concludes on January 30, 2016 so Joe needs your constant and steady support to win! If you aren\’t familiar with \‘Joe\’s Journey\” or just want to watch it again, you can do so HERE: https:\/\/www.youtube.com\/watch?v=pefDG2IPk38 Please visit Joe\’s website HERE: http:\/\/www.joethecat.net Also, please check out Joe The Cat on Facebook at: http:\/\/www.facebook.com\/JoeTheCatSarnia
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I just responded to a post on my nephew's Fb page and then realized I should see if you (and Italia) have Fb pgs and I could post it for you too for some free publicity. :-) \"Sarnia has the best pizza in the world, Colin, even better than Italy. I've lived in 6 Ont. cities, 11 countries and travelled to 60 others and I've never tasted a pizza that rivals Italia or Firenze's. They're both always on my 'To Eat' list whenever I go back\". Vici Egan (I live in Hong Kong and return to Sarnia every 2nd summer. I'll be back this summer and look forward to one of your pizzas!)
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Have a game in Mooretown on Sunday.....so will be coming for our fav pizza of all time after,woohoo !!!! Can't wait !!!! Hope all is good Rob, a big Hello\/HUGGS to your mom \<3
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Open til 2? Lie detector test determined, THAT was a lie.
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Tried calling them the odd day once a week now for a month, no one answers the phone.
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Thinking of You Rob...hope you made it to London safe & sound.Give your Mom a big hugg from me & I just hope you get some better news !!!!!!!! XO
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The absolute BEST !! (Thanks Rob.....& Lots of prayers for Your Mom,I Love her & hope she will back home soon.....Thinking of You all xoxo \<3 )
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Does anyone know why they are closed tonight....a Saturday night at 10:00pm? I'd been calling the store since 7:00pm and drove over a minute ago thinking the phone was down. Store was black, a box of pasta sauce cans sitting outside the front door and didn't look like anyone had been there today. So strange to see it closed...first time ever! Now I'm worried...has something happened in their family?
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I took this back in the summer after another great pizza!
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Interesting to hear these stories about Firenzes... I'd like to share mine with you tonight. We ordered a pizza tonight, large 3 topping.. pepperoni bacon and ham and it had practically no sauce on it. You could dip your finger in the pizza and it came out dry. Naturally we didn't think this good so we called back and tried to politely explain our situation. The lady we talked to couldn't help us so we spoke the manager, the Italian woman advertised in the picture on the website. So my dad spoke to her about his predicament, we wanted a new pizza or our money back as ours was dry and unedible. We explained how we love their pizza and have got it many times before and it never tasted like this. The owner stated that. We were wrong, we must be mistaken and that there is nothing she will do for us, said bye and hung up on us. My dad was very upset so I called them with a different approach. I said \" Hi there, I see on your website We enjoy serving customers and we still take our pizza seriously, along with customer care. (quoted right from there), as a customer I am saying we have a pizza we don't like and would please like a new one or our money back. She then informed me my dad is blind for not seeing the sauce and we must be stupid to have these complaints... no joke, that was what she said. So we took the pizza back to show them, at this point we were pretty upset, we were demanding our money back. The lady took her fingers and started poking through the pizza trying to find sauce ( the fact that she had to do this in the first place should've said enough).. when she finally found a spot of sauce she wiped it on my dads arm and said here you go. She then said she doesn't know what we could've done to the pizza to make it look that way.. what WE COULD'VE DONE, as if we took the toppings off, scraped up the sauce and then sent it back. So again we quoted her motto, of valuing her customers, and her response was \" I have never seen the website, I don't know what it says, but I have never had a complaint in 50 years and I don't give money back ever, If you don't like the pizza don't ever eat her again and I don't want you as customers\" She then proceeded to call the police who escorted us from the store. The cook however, provided his delightful insight that ham soaks up all the sauce and that's why there was none. I know this is a long post, but as it is family owned, she has no one to answer to about complaints, I want to re-iterate that we were nothing but polite and respectul at first, we were just dissapointed and wanted the kind of pizza we thought we were going to get. The customer service I have recieved is unheard of. How many places will call you blind, stupid, and say they don't care if you're upset if you are un-satisfied. This is my story of terrible customer service and my experience at Firenzes. The owner cares nothing about a customers satisfaction or the loyalty it brings. Please take this into consideration all. Thanks for reading.
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best pizza in sarnia
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Best pizza ever and always treated like family!
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Heading over to Firenze's has been a family tradition since before I was born: it's where my parents had their first date, and it's where my wife and I went plenty of times in order to get terrific pizza. We live in Arizona now, and can't WAIT to have some pizza when we visit our Port Huron family in a few weeks! ...I swear, I think my mouth salivates whenever I get on the Blue Water Bridge. Thanks for the food and the memories!
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Fantastic! They went over and beyond today!
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best pizza joint ever, been ordering from here since I was a kid, about 48 years
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The very best pizza i've tried. I've been out of town, our country and no one comes close to FIRENZES! Keep up the great work Rob and Emily!
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by far the BEST pizza I have ever had!
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I can remember eating there and getting takeout. The best Pizza in Ontario!
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MY favourite pizza place since 1973.